Refund Policy

Returns

SUBLIMATION/PLASTISOL TRANSFERS

For transfers please inspect within 72 hours of receiving your transfers.  If more than 72 hours has passed since delivery and no communication has been sent we will assume that the order has been accepted.  Custom transfers will not be eligible for return but will be reprinted if rejected.  We reserve the right to request that rejected transfers be sent back to our shop before replacements are printed.

CUSTOM MADE APPAREL

ORDER DELIVERY/ACCEPTANCE

We take a multitude of steps to ensure that what you order is what you get!  Your order is counted when it comes into our shop, when it’s put on the press to be made and again when it comes out of the dryer and is boxed and prepared for pickup!  You will get a work order on the top of your items that shows the tally marks created when being pulled from the dryer and put in the box!  We are more than happy to allow you to count each piece before leaving our shop to be confident that it is all there.  If you choose not to count them though we completely understand and will assume that you trust our process to ensure that all items are accounted for and delivered in full! We ask that you inspect your apparel within 72 hours of receipt to verify you are in love with the prints!  Any issues should be raised with us via email within 72 hours of receipt of goods.  If we haven’t heard from you within 72 hours we will assume after that you love your apparel and will close your order!

ORDER CANCELLATIONS

While we generally do not like to issue refunds on custom orders we understand that sometimes life happens.  In the event that you need to cancel an order, where we are in the process will depend on how your cancelled order is handled.  We truly care about our customers and want to be as fair as possible with our refund policy but also recognize that we have to run our business and a lot of time goes into each order before we even begin to print! If the order is cancelled within 24 hours of paying – We will refund your order less any processing fees and admin fees incurred. If the order is cancelled after 24 hours of paying and before printing has occurred – You will still be responsible for the retail purchase price of the blank apparel and any set up fees we’ve started (i.e. screens made, artwork done, etc).  **Please note that if you cancel an order after 24 hours your refund amount will likely be significantly less than the original invoice cost and will vary based on apparel chosen and how far we are into the process** If the order is cancelled after printing has started – Unfortunately we will not be able to issue you a refund at this point.  We hope you understand!  We will do whatever we can do help remedy the situation but once printing has started on custom orders we cannot issue a refund.

PRE-MADE APPAREL ITEMS

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Additional non-returnable items: Gift cards Sale Items Downloadable software products To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted (if applicable) Any item not in its original condition, is damaged or missing parts for reasons not due to our error Any item that is returned more than 30 days after delivery Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected] Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: The Idaho Shirt Shack, 16089 N Franklin Blvd Ste 4, Nampa ID 83687, United States. Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. Shipping To return your product, you should mail your product to: The Idaho Shirt Shack, 16089 N Franklin Blvd Ste 4, Nampa ID 83687, United States You will be responsible for paying for your own shipping costs for returning your item unless the item is deemed defective and we send you a prepaid shipping label. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.